SASSA service delivery gets boost with key appointment
· The South African
The South African Social Security Agency (SASSA) says service delivery in the Western Cape is set to improve.
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The agency has appointed a permanent Regional Executive Manager after the post stood vacant for an extended period.
The announcement followed a strategic meeting with Western Cape MEC for Social Development, Jaco Londt. He welcomed the appointment of Lungelwa Sigasana Makaula.
Londt said the move will strengthen SASSA service delivery, bring stability, improve governance and enhance services for beneficiaries across the province.
SASSA service delivery to get digital boost
SASSA also used the meeting to outline plans to modernise its services.
According to a statement, the agency plans to introduce electronic queue management systems and self-service kiosks. It also plans to expand digital services and improve business processes.
The upgrades will reduce waiting times and improve the beneficiary experience. The rollout will begin once equipment reaches selected offices.
SASSA service delivery aims to cut queues
More support at busy offices will also be introduced, the statement reads.
The agency will deploy additional queue marshals and client flow assistants. It will extend operating hours at selected offices. It will also improve appointment management and expand outreach services.
SASSA said it will continue to reduce service backlogs and improve support for beneficiaries. Filling critical vacancies also remains a priority. The agency is also working with national government to minimise delays caused by Department of Home Affairs system downtime.
Makaula said the agency will continue working with its partners to improve service delivery across the province.
“Through collaboration, innovation, sound governance and continuous improvement, we will continue to strengthen the social protection system and ensure that our services remain accessible, efficient and responsive to the needs of the people of the Western Cape,” she said.